FAQ’s

A typical lock repair job that didn’t need any parts to complete, start from around $90 – $120.Most repairs do not need parts but:

  • Depending on what is faulty, we made need new components in order to resolve the problem.
  • It is difficult to quote on spare parts, without 1st knowing what is brand and model is being used, and of course, what exactly is broken.

However, these days modern technology allows us to send and receive photos quickly and easily, making the task of identifying locks and models over the phone so much easier. If you give us a quick call, and send us a photo, we’ll give you a definitive quote before we start.

  • That depends on your location and the situation. However we aim to respond to emergency situations within 30 minutes. At the time of booking, you will be given an ETA of the locksmith’s arrival and direct phone number all confirmed by SMS. This generally will be a 15 minute arrival window. E.g. 20 – 35 minutes depending on location and traffic conditions.
  • Yes. You can pay with Visa, Amex or MasterCard.
  • No. All services must be paid for upon completion, unless arranged prior with the management. We accept Cash, or Amex Visa/MasterCard.
  • Upon confirmation of the job, you will be informed by text that you have 15 minutes to cancel our service with no charge. After 15 minutes of that text, any cancellation will be charged at $49.50 regardless of whether we have attended the address or not. Our technician’s work long and hard hours, and deserve to be paid for it, any cancellation fee goes straight to them to cover their costs.
  • Absolutely. We stand by the quality of our workmanship 100% and guarantee it for 12months. Most new locks these days are also covered by a 10-25 year warranty by the manufacturer.

Emergency? We Can Help